Until further notice, all care at Student Health will be by appointment only and all visits will be via telehealth. If needed, telehealth visits will be followed by in-person care. The Student Health Center will be open Monday - Friday from 10:00 AM to 4:00 PM. 


Last Updated: April 3, 2020

Seeking Care, Testing, & Travel

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  • I am concerned I might have been exposed to COVID-19 or might have symptoms of COVID-19. What should I do?

    Students who have symptoms of COVID-19 (fever, cough, shortness of breath), have traveled to an affected area, or have been exposed to someone known to be infected with COVID-19 are encouraged to call the Student Health Service at 305-284-9100. Please call ahead before arriving at Student Health to let us know about your exposure to COVID-19 and symptoms.

    • If you had close contact* with a person who has tested positive for COVID-19, but you do not have any symptoms:
      • Notify the Student Health Service at 
      • Stay at home for 14 days after your last contact with the ill person. Do not go to school or work. Avoid public places. Please review the CDC's guidelines for self-quarantine. 
      • During the 14 days, monitor your health for fever, cough, and shortness of breath.

    *Close contact is defined as being within approximately 6 feet (2 meters) of a person with confirmed COVID-19 for a prolonged period of time, or having direct contact with infectious secretions of a COVID-19 case (e.g., being coughed on) without wearing personal protective equipment.

    • If you develop symptoms of COVID-19 infection — such as a fever, cough, or shortness of breath — please follow the CDC's self-quarantine guidelines.  
      • Do not show up at a clinic, urgent care, or other health facility without contacting them first. 
      • See below for further guidance on testing and seeking care.

  • How do I report a positive case of COVID-19 or exposure to COVID-19 to Student Health?

    To report a positive case of COVID-19 or exposure to COVID-19 for those that do not require clinical assistance, please complete this form. You can complete the form on behalf of yourself or someone else. 

    If you or someone else require clinical assistance, please call Student Health at 305-284-9100.

  • I want to get tested for COVID-19. What should I do? 

    Testing is becoming more readily available. If you do not have symptoms of COVID-19 and have not been in direct contact with someone known to have COVID-19, please direct all testing questions to the Florida Department of Health at 866-779-6121

    If do you have symptoms of COVID-19 and/or have been in direct contact with someone known to have COVID-19, you may call Student Health at 305-284-9100 for testing questions. 

    A few drive through testing locations are now available in Miami-Dade. Please note that most sites require an appointment and have specific testing criteria. Click on the links below for more details: 

  • When should I seek medical care?

    The CDC has created a Coronavirus Self-Checker to help you make decisions about seeking appropriate medical care. This system is not intended for the diagnosis or treatment of COVID-19 and does not replace the judgment of healthcare professionals or the performance of any clinical assessment. Apple has created a similar screening tool.

    People at higher risk for serious illness from COVID-19 should contact their healthcare provider early, even if their illness is mild. Older adults and people who have severe underlying chronic medical conditions like heart or lung disease or diabetes seem to be at higher risk for developing more serious complications from COVID-19 illness.

    If you develop emergency warning signs for COVID-19 get medical attention immediately. Emergency warning signs include*:

    • Difficulty breathing or shortness of breath
    • Persistent pain or pressure in the chest
    • New confusion or inability to arouse
    • Bluish lips or face

    *This list is not all inclusive. Please consult your medical provider for any other symptoms that are severe or concerning.

  • How can I continue to utilize my Student Health insurance?

    Your nationwide policy with United Healthcare will remain active through August 14, 2020. If you have not done so already, please create your MyUHC account via You will be able to search for in-network providers in your area, as well as obtain access to UHC’s telehealth services. At this time, UHC is waiving member deductibles, copays, and coinsurance for telehealth visits through their designated telehealth partners. You can find information for telehealth visits here and sign-up information here. You can also access the United Healthcare Nurse line at (888) 887-4114, option 2.

    As a reminder, you can also contact the Student Health Service on-call provider at (305) 284-9100.

  • Can I still travel?

    With the exception of students traveling home for the duration of the semester, we strongly discourage any non-essential domestic or international travel.

    Public health advisories and health precautions can change with little notice. Anyone planning domestic or international travel should check the status of COVID-19 alerts and precautions at all destinations, including layovers, and continue to do so until their return home.


About COVID-19

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  • What is a coronavirus?  

    Coronaviruses typically affect the upper respiratory tract and can cause the common cold and pneumonia. In some cases, the virus can cause more severe symptoms.

  • What are the symptoms of COVID-19?

    Patients with confirmed COVID-19 infection have reportedly had mild to severe respiratory illness with symptoms of: 

    • fever
    • cough
    • shortness of breath

    CDC believes at this time that symptoms of COVID-19 may appear in as few as two days or as many as 14 days after exposure. Current estimates are that it takes about five days for COVID-19 symptoms to show after contracting the virus. 

  • How do I prevent COVID-19?

    The best way to prevent illness is to avoid being exposed to this virus. The CDC recommends:

    Take steps to protect yourself

    • Clean your hands often
      • Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.
      • If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
      • Avoid touching your eyes, nose, and mouth with unwashed hands.
    • Avoid close contact

    Take steps to protect others

    • Stay home if you are sick
    • Cover coughs and sneezes
      • Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow.
      • Throw used tissues in the trash.
      • Immediately wash your hands with soap and water for at least 20 seconds. If soap and water are not readily available, clean your hands with a hand sanitizer that contains at least 60% alcohol.
    • Wear a facemask if you are sick
      • If you are sick: You should wear a facemask when you are around other people (e.g., sharing a room or vehicle) and before you enter a healthcare provider’s office. If you are not able to wear a facemask (for example, because it causes trouble breathing), then you should do your best to cover your coughs and sneezes, and people who are caring for you should wear a facemask if they enter your room. Learn what to do if you are sick.
    • Clean and disinfect
      • Clean AND disinfect frequently touched surfaces daily. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks.
      • If surfaces are dirty, clean them: Use detergent or soap and water prior to disinfection.
      • Review the CDC's complete cleaning and disinfection guidelines 

  • What is the treatment for COVID-19?

    People infected with COVID-19 should receive supportive care to help relieve symptoms. Currently, there is no specific antiviral treatment recommended for COVID-19 infection.

  • What does social distancing mean?

    Social distancing practices are changes in behavior that can help stop the spread of infections. It means creating physical space between you and others (the CDC recommends 6-10 feet) and minimizing the number of close in-person interactions you are having.

    We strongly encourage all members of the University of Miami community to truly practice social distancing. This means: 

    • Limiting physical contact with others
      • Avoid hugging, kissing, shaking hands to greet others
      • Always wash your hands after physical contact with others
    • Minimize group meetings 
      • Use emails, phone calls, and texts instead
    • Avoid crowded places
      • Do not go to malls, movie theaters, gyms, bars, restaurants, or any other crowded areas
      • Only go to the grocery store for essential trips. Try to go during off-peak hours when it's less crowded. Wipe down the handles on the shopping cart or basket and maintain distance from others. Do not touch your face with your hands while at the store and be sure to wash your hands before and after going. 
    • Keep your distance
      • If working with or living in close proximity to others, attempt to keep a distance of approximately 6 feet. 
      • Roommates, housemates, or family members should also disinfect high-touch surfaces and avoid sharing any items. 

    What is not social distancing: 

    • Movie nights or dinners with friends
    • Parties with a large group of people
    • Group travel or trips
    • Socializing in a crowded bar or restaurant


    You are still able to go outdoors for fresh air and exercise — to walk your dog, go for a hike or ride your bicycle, for example. The point is not to remain indoors, but to avoid being in close contact with people. 

    Social distancing applies even if you are young and do not have any symptoms. Those who have no symptoms can still transmit the virus to somene else who is at risk of experiencing serious symptoms. Everyone has a role to play to reduce and slow the transmission of COVID-19 and protect those around us. 

For more information:

Student Health Service and other University partners are proactively monitoring the situation and are following guidelines from the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO). Additional information is available at the resources linked below:

The Florida Department of Health has set up a hotline for people in Florida who have questions about COVID-19. The call center is open 24/7. The number is 866-779-6121. Or, email